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Términos y condiciones (inglés)

General Terms and Conditions

  • General Bus Transportation Business Standard Transportation Terms and Conditions
  • Transport Ministry Notification No. 49

23-1月-87

  • Partially revised Transport Ministry Notification No. 626

20-11月-91

  • Partially revised Transport Ministry Notification No. 149

24-3月-97

  • Partially revised Transport Ministry Notification No. 140

10-3月-99

  • Partially revised Transport Ministry Notification No. 395

21-12月-00

  • Partially revised Ministry of Land, Infrastructure, Transport and Tourism Notification No. 42

31-1月-02

  • Partially revised Ministry of Land, Infrastructure, Transport and Tourism Notification No. 569

12-5月-08

  

Chapter 1: General Provisions

(Scope of Application)

Article 1: Transportation agreements concerning the general bus transportation business operated by the Company shall be governed by these General Transportation Terms and Conditions, and any matter not set forth herein shall be governed by laws and regulations or common practice.

2. If the Company accepts a special agreement with respect to any of the provisions hereof within the scope not against the purpose hereof, laws and regulations, or common practice, such special agreement shall prevail, notwithstanding the relevant provision.

(Attendants' Instructions)

Article 2: Passengers and baggage owners shall follow the operational instructions given by the Company's driver, conductor, or other attendant to ensure the safety of transportation and maintain the order in the vehicle.

Chapter 2: Passenger Transportation

Section 1: Acceptance of Transportation

(Acceptance of Transportation)

Article 3: Except when refusing the acceptance or continuation of transportation pursuant to the provision of the following Article and when limiting transportation pursuant to the provision of Article 5, the Company will accept transportation of passengers.

(Refusal of Acceptance or Continuation of Transportation)

Article 4: The Company may refuse the acceptance or continuation of transportation in any of the following cases:

  1. if an application for the relevant transportation is not based on these General Transportation Terms and Conditions;
  2. if there is no equipment suitable for the relevant transportation;
  3. if a special burden is demanded by the applicant with respect to the relevant transportation;
  4. if the relevant transportation is against laws and regulations, public order, or good morals;
  5. if there is any difficulty in transportation due to a natural disaster or any other unavoidable circumstances;
  6. if the passenger would not follow the measures taken pursuant to a provision of the Passenger Vehicle Transportation Business Transport Regulations;
  7. if the passenger carries any article prohibited by a provision of the Passenger Vehicle Transportation Business Transport Regulations;
  8. if the passenger carries any article refused to be brought on to the vehicle, pursuant to the provision of paragraph 3 or 4 of Article 45;
  9. if the passenger is intoxicated, wearing dirty clothes, or an infant, etc. not accompanied by a guardian, and may be a nuisance to other passengers;
  10. if the passenger is seriously ill without his or her attendant; or
  11. if the passenger is, or is deemed to be, a patient with a Class I Infectious Disease, Class II Infectious Disease, Novel Influenza Infection, etc., or Designated Infectious Disease (exclusively those requiring hospitalization), or shows clear signs of a New Infectious Disease, as defined by the Act on Prevention of Infectious Diseases and Medical Care for Patients with Infectious Diseases.

(Limitation on Transportation, etc.)

Article 5: If there is any difficulty in transportation due to a natural disaster or any other unavoidable circumstances, the Company may temporarily limit or suspend the issue of Tickets (referring to regular tickets, seat tickets, and charged belongings tickets; this shall apply hereinafter), designate the vehicle to ride, or limit the operating section or the size or number of the pieces of belongings.

2. In case of the limitation, suspension, or designation as set forth in the preceding paragraph, the Company will post it in advance at its relevant sales offices and other places of business (hereinafter collectively referred to as "Offices") and principal stops. However, this shall not apply in urgent and inevitable cases.

(Possession of Tickets, etc.)

Article 6: Passengers may not get on board without Tickets as prescribed except as the prescribed fares and charges are paid at the request of the Company's attendant after boarding.

2. The provision of the proviso in the preceding paragraph shall apply to vehicles operated by the limited-seating or reserved-seating system exclusively if it is approved by the Company's attendant before boarding.

Section 2: Issuance and Effect of Tickets

(Issuance of Tickets)

Article 7: The Company will issue Tickets at Offices after giving notification to the Minister of Land, Infrastructure, Transport and Tourism or the Director of the District Transport Bureau.

2. The Company may issue Tickets other than commuter passes on board vehicles.

3. Notwithstanding the provision of paragraph 1, the Company may designate the types, the issuing places, and issuing periods for Tickets to be issued.

4. When making a designation as set forth in the preceding paragraph, the Company will post it at the relevant Offices.

(Issuance of Student Commuter Passes, etc.)

Article 8: A student ticket book, student commuter pass, or student fixed-term ticket book shall be issued for a section recognized as necessary for commuting when a document is submitted which proves that the passenger attends to a school as defined in Article 1 of the School Education Act, a nursery center as defined in Article 39 of the Child Welfare Act, or a school of a type as designated by the Company.

(Issuance of Worker and Student Commuter Passes)

Article 9: A worker or student commuter pass shall be issued for a section recognized as necessary for commuting when the passenger to commute through either one of his or her office or a school as set forth in the preceding Article submits the documents as set forth in the preceding Article.

(Issuance of Group Tickets)

Article 10: Group tickets shall be issued at the request of a group of passengers consisting of people with the same traveling purpose and route of the number as specified by the Company or a larger number jointly traveling with other passengers, excluding the sections as prescribed by the Company.

2. The Company will post, in the relevant Offices, the number of people and sections as specified under the preceding paragraph.

3. Student group tickets shall be issued to those meeting the issuing requirements for a student commuter pass and their attendants (including school teachers and other staff members and the agents), when the prescribed documents are submitted.

4. Group tickets shall not be issued for vehicles operated by the limited-seating or reserved-seating system except as accepted by the Company.

(Usage of Commuter Passes)

Article 11: Passengers with a commuter pass may get on or off in the section where such pass is valid ("valid section").

2. Passengers with a commuter pass may use such pass any number of times during the period when such pass is valid ("valid period").

3. Commuter passes may not be used for vehicles operated by the limited-seating or reserved-seating system except as accepted by the Company.

(Usage of Fixed-Term Ticket Books)

Article 12: Passengers holding a fixed-term ticket book may use such tickets twice a day on the dates indicated on its face during its valid period.

2. Fixed-term ticket book may not be used for vehicles operated by the limited-seating or reserved-seating system except as accepted by the Company.

(Valid Periods for Tickets)

Article 13: The valid periods for Tickets shall be as indicated on their faces.

2. Tickets with no valid periods indicated on their faces shall have no limited valid periods except in cases as set forth in Article 36.

(Production and Punching of Tickets)

Article 14: Passengers may not refuse a request by the Company's attendant to produce Tickets for inspection or have the produced Tickets punched.

(Possession of Identification Card, etc.)

Article 15: When using a ticket issued pursuant to the provision of Article 8, Article 9, or Article 24, passengers must hold a document proving their qualification for using such ticket, and may not refuse a request by the Company's attendant to produce such document.

2. Passengers who do not hold, or refuse to produce, the document as set forth in the preceding paragraph may not use such ticket for the relevant ride. In such case, the Company may retain such ticket temporarily.

(Cases of Stopover)

Article 16: When a passenger holding a regular ticket, ticket book, fixed-term ticket book, or group ticket disembarks within the valid section indicated on its face for his or her own reason, the transportation shall be deemed to have terminated for all of such valid section, except as otherwise specially provided including in cases of transfer.

2. The provision of the preceding paragraph shall apply mutatis mutandis to seat tickets.

(Cases of Refusing Continuation of Transportation)

Article 17: If continuation of transportation of a passenger holding a regular ticket, ticket book, fixed-term ticket book, or group ticket is refused pursuant to the provision of Article 4 (except item 5), the transportation shall be deemed to have terminated for all of the valid section indicated on its face.

2. The provision of the preceding paragraph shall apply mutatis mutandis to seat tickets.

(Invalidation of Tickets)

Article 18: Tickets corresponding to any of the following shall be held invalid:

  1. Tickets whose valid periods have ended;
  2. Tickets with any matter indicated on their faces having become unclear, painted out, or modified;
  3. Tickets issued pursuant to the provision of Article 8 or Article 9 whose registered persons have lost their qualifications for use;
  4. Tickets issued pursuant to the provision of Article 8 or Article 9 and purchased under a false use qualification, name, age, section, or fact of school attendance;
  5. Tickets purchased with a fare discount certificate as set forth in Article 24 issued under false identity or qualification; or
  6. Tickets acquired by any other illicit means.

2. The Company may retain Tickets temporarily in any of the following cases. If the Company recognizes malicious intent of the passenger in such case, the relevant Tickets shall be invalidated:

  1. when Tickets with the valid section are used outside such section;
  2. when Tickets indicating a name are used by a person other than such person;
  3. when Tickets issued in exchange for the fare discount certificate as set forth in Article 24 are used by a person other than the person whose name is indicated on such certificate; and
  4. when Tickets are otherwise used illicitly.

(Delivery and Collection of Tickets)

Article 19: Passengers must immediately deliver the Tickets they hold to the Company's attendant or accept the collection thereof in any of the following cases:

  1. when transportation terminates;
  2. when transportation is deemed to have terminated pursuant to the provision of Article 16 or Article 17; or
  3. when the relevant Tickets become invalid (excluding cases of invalidity pursuant to the provision of paragraph 2 of Article 36) or unnecessary.

(Issuance of Special Tickets)

Article 20: The Company may issue special commuter passes, special ticket books, or any other type of Tickets as notified to the Director of the District Transport Bureau. In such case, matters concerning the issuance, effect, or special handling of such Tickets to be handled in a different manner from the provisions hereof shall be posted at the relevant Offices or stated on the relevant Tickets.

(Possession of Boarding Ticket)

Article 21: The Company may issue boarding tickets in vehicles on conductorless routes for the convenience of receipt of fares and charges.

2. Passengers must hold the boarding ticket issued when getting on and deliver it to the Company's attendant when getting off.

3. If the Company's attendant is unable to know the stop where the passenger boarded without the boarding ticket as set forth in paragraph 1, or if delivery of it as set forth in the preceding paragraph was refused, the passenger shall be deemed to have boarded at the first stop on/in the relevant route/section.

Section 3: Fares and Charges

(Fares and Charges)

Article 22: The fares and charges received by the Company from passengers shall be as notified to the Minister of Land, Infrastructure, Transport and Tourism or the Director of the District Transport Bureau and implemented at the time of boarding (or in case of commuter passes, fixed-term ticket books, and ticket books designating the stops to get on and off, at the time of purchasing such tickets).

2. The fares and charges as set forth in the preceding paragraph shall be posted at the relevant Offices.

(Free Transportation of Infants)

Article 23: The Company will charge no fare to infants at one (1) year or older but younger than six (6) years accompanied by one (1) passenger (excluding infants younger than six [6] years) and all infants younger than one (1) year.

(Discount of Fares)

Article 24: The Company shall discount the fares as notified to the Minister of Land, Infrastructure, Transport and Tourism or the Director of the District Transport Bureau in any of the following cases:

  1. when a person who has a physical disability certificate issued pursuant to paragraph 4, Article 15 of the Act on Welfare of Physically Disabled Persons or a nursing notebook for mentally-disabled persons issued by the prefectural governor (or the mayor in case of an ordinance-designated city) presents such certificate or submits the prescribed fare discount certificate issued by the mayor of municipality, and when his or her caregiver boards for care; or
  2. when a person receiving protective care, etc. by any of the institutions as set forth in Article 12-4 and Articles 41 to 44 of the Child Welfare Act and his or her attendant board for protective care, etc., and the prescribed fare discount certificate issued by the head of the protective institution is submitted.

2. The discounts to the caregiver or attendant as set forth in the preceding paragraph shall be given exclusively if the Company recognizes the need of care or attendance.

Article 25: Except in case of discounts pursuant to the provision of the preceding Article, the Company will give discounts on its fares for limited sections or periods or to certain passengers as notified to the Minister of Land, Infrastructure, Transport and Tourism or the Director of the District Transport Bureau.

Section 4: Special Handling of Passengers

(Refund of Fares and Charges for Passengers' Reasons)

Article 26: If a passenger holding Tickets cancels boarding for his or her own reason, the Company will refund at the request of such passenger the fares or charges as provided in the following: 

  1. for unused regular tickets and group tickets: the fare amount, exclusively if it is within the valid period;
  2. for unused ticket books: the amount remaining after deducting from the fare amount of the relevant ticket book the amount of the used tickets converted to the regular fare;
  3. for commuter passes and fixed-term ticket books before the valid period: the fare amount thereof; and for commuter passes and fixed-term ticket books within the valid period: the amount remaining after deducting from the fare amount the amount converted to the regular fare at the ratio of boarding twice a day during the period from the first day of the valid period to the date of refund request; and
  4. for seat tickets: the amount of such ticket, exclusively if the refund request is made no later than two (2) hours before the departure of the designated vehicle.

2. For the refunds as set forth in the preceding paragraph, handling fees shall be charged as follows:

Handling Fees

Regular ticket or group ticket: 100 yen
Ticket book: 200 yen
Commuter pass or fixed-term ticket book: 500 yen
Up to 2 days prior: the amount equivalent to 30% of the price
Seat ticket
Up to 2 hours prior: the amount equivalent to 50% of the price

(Extra Fares, etc.)

Article 27: The Company will charge passengers falling under any of the following the regular fares and charges for the sections traveled by such passengers (excluding charges for belongings; this shall apply hereafter in this Section) and the extra fares and extra charges of the same amounts as them. In such case, if the Company's attendant is unable to know the stop where the passenger boarded, such passenger shall be deemed to have boarded at the first stop: 

  1. when the passenger fails to produce valid Tickets though requested to by the Company's attendant pursuant to the provision of Article 14 and fails to pay the fares and charges as requested by the Company's attendant;
  2. when the passenger refuses to deliver Tickets when requested to by the Company's attendant pursuant to the provision of Article 19;
  3. when the passenger uses Tickets as a means of an illicit ride; or
  4. when the passenger rides without paying the prescribed fares and charges on a route designated by the Company.

2. Notwithstanding the provision of the preceding paragraph, if a commuter pass is invalidated pursuant to the provision of Article 18, the Company will charge the passenger holding such pass the regular fare as provided in the following items and the extra fares of the same amount as them:

  1. if a commuter pass before the valid period starts is used before the start of such period, the regular fare calculated on the assumption of traveling the section indicated on its face twice every day from the date of issue to the date of discovery of such fact;
  2. if a commuter pass after the valid period expires is used after the expiration of such period, the regular fare calculated on the assumption of traveling the section indicated on its face twice every day from the date following the expiration of the valid period to the date of discovery of such fact;
  3. if a commuter pass is used after the relevant passenger loses his or her qualification for use, the regular fare calculated on the assumption of traveling the section indicated on its face twice every day from the date of loss of the use qualification to the date of discovery of such fact;
  4. if a commuter pass is used to travel any section other than indicated on its face, the regular fare calculated according to the following categories
    i. if using two (2) or more commuter passes whose sections are not continued,

    the regular fare calculated on the assumption of traveling the totaled section of those indicated on the faces of the respective commuter passes and the other section(s) traveled excluding such sections twice every day from the date of the valid period start of the commuter pass (or if the starting date is different, a starting date close to the day of discovery of such fact) to the date of discovery of such fact;

    ii. if using a commuter pass jointly with a ticket book designating the stops to get on and off whose section does not continue from that of the commuter pass,

    the regular fare calculated on the assumption of traveling the totaled section of those indicated on the faces of the commuter pass and the ticket book and the other section(s) traveled excluding such sections (if the Company's attendant is unable to know the stop where the passenger boarded, such passenger shall be deemed to have boarded at the first stop) the times equivalent to the number of the tickets used from the ticket book;

    iii. in other cases than i. and ii.,

    the regular fare corresponding to the section traveled (if the Company's attendant is unable to know the stop where the passenger boarded, such passenger shall be deemed to have boarded at the first stop); and

  5. if a passenger performs any other misconduct related to a commuter pass, the regular fare calculated on the assumption of riding through the section indicated on its face twice every day from the date of the valid period start to the date of discovery of such fact.

(Riding Past the Designated Section)

Article 28: Notwithstanding the provisions of the preceding Article, if approved by the Company's attendant in advance, passengers may ride past the section corresponding to the already paid fare amount by paying the amount as provided below:

  1. for passengers holding a commuter pass, fixed-term ticket book, ticket book designating the stops to get on and off, or discount ticket, the regular fares and charges corresponding to the section to ride past the section indicated on the face of the relevant ticket;
  2. for passengers holding group tickets, the difference between the group fares and charges corresponding to the section to travel and those already received; and
  3. for passengers holding tickets other than as set forth in the preceding two items, the difference between the regular fares and charges corresponding to the section to travel and those already received.

(Loss of Tickets)

Article 29: If passengers lose Tickets and the Company's attendant is unable to recognize such fact, the regular fares and charges corresponding to the section to travel shall be charged.

(Mistaken Boarding)

Article 30: If a passenger has mistakenly traveled a section different from the one indicated on the face of the ticket and the Company's attendant is able to recognize such fact, the Company will charge the regular fares and charges corresponding to the section traveled, and take measures to certify the mistaken ride to ensure the validity of such ticket.

(Mistaken Purchase)

Article 31: If a passenger purchases wrong Tickets due to the similarity of the names of stops or any other reason and the Company's attendant is able to recognize such fact, the Company will exchange the same for the Tickets desired by the passenger. In such case, based on the comparison between the fares and charges already received and the right fares and charges, the Company will collect the deficiency or refund the surplus.

(Mistaken Payment)

Article 32: If a passenger mistakenly pays the fares and charges on a route designated by the Company and the Company's attendant is able to recognize such fact, the Company will settle the amount pertaining to such mistaken payment.

(Change to Type or Section of Commuter Pass)

Article 33: The Company will modify the type or section of the commuter pass or fixed-term ticket book held by a passenger at his or her request. In such case, the Company will request the submission of a document proving the reason that such change is required.

2. In case of the preceding paragraph, the Company will collect an additional amount or refund an amount calculated by the following expression.

In such case, a handling fee of five hundred (500) yen shall be charged.
Fare amount indicated on the face of the original ticket・・・・・・・・・・・・・A
Fare amount indicated on the face of the new ticket ・・・・・・・・・・・・・・B
Valid period (number of days)・・・・・・・・・・・・・・・・・・・・・・・・C
Valid period remaining (number of days) ・・・・・・・・・・・・・・・・・・・D
(A×D/C) - (B×D/C)

(Rewriting of Commuter Pass, etc.)

Article 34: The Company will, at the request of passengers, rewrite commuter passes or fixed-term ticket books the statements on which are unclear. In such case, a handling fee of five hundred (500) yen shall be charged.

(Reissue of Commuter Pass, etc.)

Article 35: The Company will reissue no commuter pass or fixed-term ticket book lost by passengers; provided, however, that if submitting a certificate issued by a public agency proving the fact of such loss due to a disaster or other accident, the Company will issue a new ticket having the same effect as the original one at the request of the passenger. In such case, a handling fee of five hundred (500) yen shall be charged.

(Handling in Case of Ticket Form Change, etc.)

Article 36: In case of invalidating any Tickets already issued for a ticket form change or any other reason of the Company, the Company will, after posting a notice as set forth in the following paragraph, handle such Tickets at the request of passengers in any of the manners as shown below in the period as set forth in the same paragraph;

  1. a refund of the amount as shown below:
    i. for regular tickets or seat tickets: the fare or charge amount indicated on its face;
    ii. for ticket books: the amount calculated by the following expression
    Fare amount indicated on the face of a ticket・・・・・・・・・・・・・・・・・・・・A
    Total of the amounts indicated on the faces of all tickets・・・・・・・・・・・・・・・・・・・・B
    Total of the amounts indicated on the faces of the remaining tickets・・・・・・・・・・・・・・・・・・・・C
    A×C/B
    iii. for commuter passes or fixed-term ticket books, the amount calculated by the following expression
    Fare amount indicated on the face of a ticket・・・・・・・・・・・・・・・・・・・・A
    Valid period (number of days)・・・・・・・・・・・・・・・・・・・・B
    Valid period remaining at the date of request (number of days)・・・・・・・・・・・・・・・・・・・・C
    A×C/B
  2. an exchange for Tickets having the same effects as those of the Tickets already issued

2. The Company will post the following matters in Offices and the vehicles operated on the routes pertaining to the relevant Tickets at least one (1) month prior to the date when the Tickets are to be invalidated: 

  1. the date of invalidation of Tickets; and
  2. the effect that the handling as set forth in the preceding paragraph will be limited to the period from the date of such notice to a date at least two (2) months after invalidation.

(Handling in Case of Change to Fares and Charges)

Article 37: If the Company changes its fares or charges, those commuter passes, fixed-term ticket books, and ticket books designating the stops to get on and off which were already purchased prior to such change may be continuously used as valid tickets, and the other Tickets may be used as valid tickets exclusively if the difference between the old and the new amounts indicated on their faces is added; provided, however, that this shall not apply on and after the date when the Tickets are invalidated pursuant to the provisions of the preceding Article.

(Refund After Repurchase)

Article 38: If a passenger who lost a commuter pass or fixed-term ticket book locates the same after repurchase, and requests a refund by presenting the old ticket together with the new one, the amount of the old ticket shall be refunded in accordance with the provisions of Article 36. In such case, a handling fee of five hundred (500) yen shall be charged.

(Handling in Case of Cancellation of Operations)

Article 39: In case of canceling the operation of its vehicle, the Company will handle the passengers on such a vehicle as set forth in any of the following items, at their option;
provided, however, that the provisions from items 1 to 3 shall not apply to passengers holding a commuter pass.

  1. refund of the difference between the amount indicated on the face of the ticket and the fare and charges corresponding to the section already traveled;
  2. issuance of a voucher to get a refund as set forth in the preceding item;
  3. issuance of a voucher to ride in the section ahead; or
  4. free transportation back to the stop where such passenger boarded.

2. The Company will handle the passengers falling under the following items, who were transported back, with no charge, pursuant to the provision of item 4 of the preceding paragraph as set forth in the relevant item:

  1. for passengers holding a regular ticket or seat ticket, refund of the fare or charge already received, or issue of a voucher to travel the section indicated on the face of the ticket, at their option;
  2. for passengers holding a ticket book, issue of a voucher to get a refund of the fare amount pertaining to the relevant ticket or a voucher to travel the section indicated on the face of the ticket in exchange for such ticket, at their option;
  3. for passengers holding a fixed-term ticket book, issue of a voucher to travel the section indicated on the face of the ticket deeming the relevant transportation to be terminated for all of the section indicated on the face of the ticket;
  4. for passengers who hold no Tickets but clearly paid the fare or charge, issue of a voucher to get a refund of the fare or charge already received or a voucher to travel the section corresponding to such fare or charge, at their option.

3. If the Company provides continued transportation in the section ahead or an alternative means thereto at its own cost, the provisions of the preceding two paragraphs shall not apply to passengers who used the same or are responsible for the cancellation of operations.

4. The provisions of the preceding three paragraphs shall apply mutatis mutandis to cases where passengers who stopped over pursuant to the proviso of Article 16 were unable to ride ahead due to the cancellation of operations.

Article 40: If passengers holding Tickets pertaining to the section, in which operations are canceled, are unable to ride due to the cancellation of operations of the Company vehicle, the Company will deal therewith as set forth in the following items at the passenger's request; provided, however, that the fares to passengers holding a commuter pass shall be refunded exclusively if the cancellation of operations continues for longer than twenty-four (24) hours:

  1. for passengers holding an unused ticket (excluding a ticket as set forth in the following item) or seat ticket which is valid during the term of the cancellation of operations, refund of the fare or charge already received or the extension of the valid period of Tickets;
  2. for passengers holding a ticket book (exclusively those designating the stops to get on and off), commuter pass, or fixed-term ticket book which is valid during the term of the cancellation of operations, extension of the valid period of Tickets for the number of days of the cancellation of operations or a refund of the amount calculated in the following manner, at their option:
    i. for ticket books:
    Fare amount indicated on the face of a ticket・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・A
    Total number of tickets・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・B
    Number of remaining tickets (up to twice the number of days of cancellation of operations) ・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・C
    A×C/B
    ii. for commuter passes and fixed-term ticket books:
    o    a. if a refund request is made for all of the valid section (excluding cases falling under a.):
    Fare amount indicated on the face of a ticket・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・A
    Valid period (number of days)・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・B
    Number of days of cancellation of operations (up to the number of validity days remaining at the first day of cancellation of operations)・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・C
    A×C/B
    o    b. if a refund request is made for part of the valid section (excluding cases falling under b.):
    Fare amount indicated on the face of a ticket・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・A
    Fare amount for the same valid period as that of the original ticket corresponding to the section for which no refund request is made・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・B
    Valid period (number of days)・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・C
    Number of days of cancellation of operations (up to the number of validity days remaining at the first day of cancellation of operations・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・D
    (A - B)/C×D
    o    c. if a refund request is made for all or part of the valid section and the section pertaining to the request includes any part that allows riding, the passenger shall be deemed to have traveled such part from the first day of the cancellation of operations to the date when the refund request is made; if a refund request is made for all of the valid section, the amount remaining after deducting the amount obtained by multiplying the per diem fare amount for the same valid period as that of the original ticket for the section which the passenger is deemed to have traveled by the number of days from the first day of the cancellation of operations to the date when the refund request is made from the amount calculated by c; and if a refund request is made for part of the valid section, the amount remaining after deducting the amount obtained by multiplying the same per diem fare amount from the amount calculated by b, respectively.

2. The preceding paragraph shall not apply to passengers who used the means provided by the Company at its own cost as an alternative to the relevant transportation or are responsible for the cancellation of operations.

(Places to Acquire Fare Refunds, etc.)

Article 41: The Company will refund fares and charges, or exchange, replace, rewrite, or reissue Tickets pursuant to the provisions of this Section at the following places except as the places of refund are designated by notices posted at the relevant Offices:

  1. for regular tickets, in vehicles and at Offices;
  2. for regular ticket books, at Offices; and
  3. for commuter passes, fixed-term ticket books, student ticket books, group tickets, and seat tickets, at Offices which issued the same.

(Treatment of Fractions)

Article 42: The Company will, if additionally collecting or refunding any fare or charge pursuant to the provisions of this Section, perform the same in units of ten (10) yen. In such case, any fraction arising as a result of calculation shall be rounded off.

Section 5: Belongings

(Terms for Free Carriage of Belongings)

Article 43: Passengers may bring their belongings (those carried by passengers and not delivered to the Company; this shall apply hereinafter) as listed below within the restrictions into the vehicles without charge, in addition to their personal effects:

  1. 10 kilograms in gross weight;
  2. 0.0027 cubic meters in gross volume (0.3 meters cubed); and
  3. 1 meter in length.

(Terms for Non-Free Carriage of Belongings)

Article 44: Passengers may bring into the vehicles, with charge, their belongings falling under the following (except those allowed to be brought into the vehicles without charge pursuant to the provision of the preceding Article), provided, however, that the Company may refuse belongings that may be a nuisance to other passengers to be brought in:

  1. article within 30 kilograms in weight;
  2. article within 0.25 cubic meters in volume; and
  3. article within 2 meters in length.

(Restriction on Belongings Aboard)

Article 45: Notwithstanding the provisions of the preceding two Articles, passengers may not bring the articles as set forth in item 7 of Article 4 into the vehicles.

2. The Company may request passengers to present the contents of their belongings if recognizing that such belongings may contain any article as set forth in the preceding paragraph.

3. Notwithstanding the provisions of the preceding two Articles, the Company may refuse to allow the belongings of passengers who do not accept the request as set forth in the preceding paragraph to be brought in.

4. Notwithstanding the provisions of the preceding two Articles, if the passenger accepts the request as set forth in paragraph 2 hereof and the contents of their belongings are similar to and difficult to discern from the articles as set forth in paragraph 1, the Company may refuse to allow such belongings to be brought in unless the passenger proves in a reasonable manner that they do not correspond to such articles.

(Non-Free Belongings Ticket)

Article 46: Regarding non-free belongings tickets, the provisions of Article 16, Article 17, Articles 26 to 32, Article 36, Article 37, and Articles 39 to 42 shall apply mutatis mutandis. In such case, the mutatis mutandis application of the provisions of Articles 26 to 28, Article 36, Article 37, and Articles 39 to 41 shall be handled as in cases of regular tickets.

Chapter 3: Baggage Transportation

(Acceptance of Baggage Transportation)

Article 47: The Company will accept the transportation of passengers' baggage (excluding passengers holding a ticket as set forth in Article 8 or Article 9) except in any of the following cases:

  1. cases corresponding to items 1 to 5 of Article 4;
  2. cases of articles exceeding the restrictions as set forth in Article 44;
  3. cases of articles as set forth in paragraph 1 of Article 45;
  4. cases of articles corresponding to those to be refused pursuant to the provision of paragraph 3 or 4 of Article 45;
  5. cases where the relevant articles are not appropriately packed when requiring packing is recognized; or
  6. cases where it may otherwise cause trouble in transportation or be a nuisance to passengers.

2. The Company will accept the transportation of parcels under a special agreement except in cases corresponding to any of the items of the preceding paragraph.

Article 48: The Company will accept the transportation of baggage at its Offices and places designated by the Company.

2. When making a designation as set forth in the preceding paragraph, the Company will post it at the relevant Offices; provided, however, that this shall not apply to designations pertaining to parcels.

(Limitation on Transportation, etc.)

Article 49: The Company may limit the number of the pieces of baggage to be transported according to the type of the ticket used by the passenger.

2. If establishing a limitation as set forth in the preceding paragraph, the Company will post it at the relevant Offices in advance.

3. The provisions of Article 5 shall apply, mutatis mutandis, to the transportation of baggage.

(Baggage Fare)

Article 50: The baggage fares shall be as implemented at the time when the Company receives the relevant baggage from the sender.

2. The fares as set forth in the preceding paragraph shall be posted at the relevant Offices.

(Baggage Ticket)

Article 51: The Company will, if accepting the transportation of baggage, issue a baggage ticket in a certain form except if there is any special agreement.

(Delivery of Baggage)

Article 52: The Company will deliver the transported baggage in exchange for a baggage ticket at the Offices nearest the place of arrival or any other place designated by the Company. In such case, the Company shall not be liable for checking whether the bearer of the baggage ticket is the sender.

2. If the person claiming the delivery of baggage is unable to submit a baggage ticket due to a loss thereof or any other reason, the Company will not deliver the baggage unless such person identifies himself or herself as the true receiver.

(Disposal of Undeliverable Baggage, etc.)

Article 53: If the receiver fails to claim the delivered baggage within one (1) week from the date of the arrival thereof or there is a dispute with respect to the delivery of baggage, the Company may deposit such baggage in lieu of delivery, or auction the same and deposit such amount after giving a notice of demand designating a reasonable period of time.

2. If depositing or auctioning the baggage pursuant to the preceding paragraph, the Company will give the sender a notice to such effect.

Chapter 4: Liability

(Liability Concerning Passengers)

Article 54: If any damage is caused to the life or body of passengers by the operation of its vehicle, the Company shall be liable for compensating for the damage caused thereby, except as it is proved that the Company and its attendants did not fail to exercise due care concerning the operation of the vehicle, that it was attributable to an intentional or negligent act of the relevant passenger(s) or a third party other than the Company's attendant, and that the vehicle did not have any structural defect or functional problem.

2. In case of the preceding paragraph, the liability of the Company to passengers shall be limited to the damage occurring in the vehicle or while the passenger is getting on or off.

Article 55: In addition to the provision of the preceding Article, the Company shall be liable for compensating for the damage incurred by passengers in relation to its transportation except as it is proved that the Company and its attendants did not fail to exercise due care concerning the transportation.

(Liability Concerning Belongings, etc.)

Article 56: The Company shall not be liable for compensating for the damage caused by loss of or damage to passengers' belongings, clothes, glasses, clocks or other personal effects in relation to its transportation except as such loss or damage is attributable to the negligence of the Company or its attendant.

(Liability Concerning Baggage)

Article 57: The Company shall be liable for compensating for damage caused by loss of or damage to the baggage whose transportation was accepted by the Company pursuant to the provision of paragraph 1 or 2 of Article 47, except as the Company proves that the Company and its attendant did not fail to exercise due care in the receipt, delivery, retention, and transportation of the baggage.

2. Notwithstanding the provision of the preceding paragraph, the Company shall not be liable for compensating for any damage due to a loss of or damage to money, securities, or any other valuables unless the sender declares the type and value thereof before entrusting the same for sending.

3. In case of paragraph 1, the liability of the Company to the owner shall begin when the Company receives the delivery of the baggage and end when it delivers the same to the owner.

(Liability Concerning Measures in Cases of Abnormal Weather, etc.)

Article 58: If taking a step such as temporary operation suspension for the safety of transportation due to circumstances not attributable to the Company such as a natural disaster, the Company shall not be liable for compensating for damage incurred by passengers or the owner due thereto.

(Liabilities of Passenger and Owner)

Article 59: If the Company incurs damage due to an intentional or negligent act or a violation of laws and regulations or these General Transportation Terms and Conditions by a passenger or the owner, the Company will demand compensation therefor from such passenger or owner.

Chapter 5: Connecting Transportation, Common Boarding

Section 1: Connecting Transportation

(Connecting Tickets, etc.)

Article 60: Passengers who intend to use connecting transportation must hold tickets pertaining to the connecting transportation issued by the Company or the other transportation business operator(s) pertaining to the connecting transportation (hereinafter referred to as "Connecting Ticket").

2. Connecting Tickets shall be deemed to be the Company's Tickets with regard to the Company's sections.

3. To passengers boarding the Company's vehicle with Connecting Tickets, the provisions of the Company's Transportation Terms and Conditions shall apply with regard to the Company's sections.

4. Notwithstanding the provision of the preceding paragraph, the Company may apply the general terms and conditions of the other transportation operator(s) pertaining to the connecting transportation preferentially for the Company's sections. In such case, the Company will post it at the relevant Offices.

Article 61: The valid periods for Connecting Tickets shall be as indicated on their faces.

(Fares and Charges)

Article 62: The Company shall post principal fares and charges pertaining to connecting transportation at the relevant Offices.

(Liability)

Article 63: If having caused damage to passengers holding Connecting Tickets for the Company's transportation, the Company shall be liable for compensating for the damage pursuant to the provisions of Chapter 4.

Section 2: Common Boarding

(Common Tickets, etc.)

Article 64: Passengers who intend to board a vehicle operating on a route designated by the Company must hold Tickets issued by the Company or Tickets pertaining to common boarding in cooperation with the Company which are issued by other business operators (hereinafter referred to as "Common Ticket"), except as the fares and charges are paid as prescribed at the request of the Company's attendant after boarding.

2. Common Tickets held by passengers riding the vehicles as set forth in the preceding paragraph shall be deemed to be the Company's Tickets except in cases of Article 33.

3. To the passengers riding the vehicles as set forth in paragraph 1 with Common Tickets, the provisions of the Company's Transportation Terms and Conditions shall apply. * The Company adopts the General Bus Transportation Business Standard Transportation Terms and Conditions, but does not issue commuter passes or ticket books.