Thank you very much for your using  SKY HOP BUS.

We have received several inquiries from customers who have purchased a ticket on our website and have not received the e-mail that delivered the ticket to their registered e-mail address.

(Measures)

(1) Download tickets on the purchase completion screen.

Upon completion of the purchase procedure, tickets will be automatically sent to your registered e-mail address.

The same tickets as those delivered by e-mail can be downloaded from the purchase completion screen.

（2）Check your spam and archive folders

There are cases where your email may be sorted into your spam or archive folders. Please check your spam and archive folders.

(3) Purchase procedure after setting up filtering

Set your e-mail filtering settings to prevent the e-mail "noreply@skyhopbus.com" delivered at the time of purchase from being classified as "junk mail" in your e-mail settings in advance.

     (Reference 1) Gmail

https://support.google.com/mail/answer/6579?hl=ja#zippy=%2C%E3%83%95%E3%82%A3%E3%83%AB%E3%82%BF%E3%81%AE%E7%B7%A8%E9%9B%86%E3%81%A8%E5%89%8A%E9%99%A4

(Reference 2) iCloud Users Guide

https://support.apple.com/ja-jp/guide/icloud/mm6b1a3f8a/icloud

（Reference 3）Hotmail

https://support.microsoft.com/ja-jp/office/%E3%83%96%E3%83%AD%E3%83%83%E3%82%AF%E3%81%BE%E3%81%9F%E3%81%AF%E8%A8%B1%E5%8F%AF-%E8%BF%B7%E6%83%91%E3%83%A1%E3%83%BC%E3%83%AB%E8%A8%AD%E5%AE%9A-48c9f6f7-2309-4f95-9a4d-de987e880e46

(4) Contact us using the Sky Hop Bus Inquiry Form

You can check your purchase history with the e-mail address you registered at the time of purchase. Please contact us using the inquiry form below.

https://skyhopbus.com/ja/contact

We apologize for any inconvenience this may cause you.

We look forward to serving you on the SKY HOP BUS.

SKY HOP BUS TOKYO Team